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Terms and Conditions

Strain Labels reserve the right to revise and amend these Terms and Conditions at any time. We encourage you to review our Terms and Conditions – your continued use of this site is agreement to be bound by any such revisions situated herein.

Terms and Condition serve as an agreement between us, the company and the client who uses the service; that they are deemed to have been accepted and fully understand the terms stated, and that Strain Labels is not liable for any damages that might occur after each transaction due to misunderstanding and misinterpretation of the client regarding what is written here. By placing an order, the client accepts our General Terms and Conditions, which apply for the entire duration of the business relationship. Thus, the General Terms and Conditions shall apply not only to the initial business transaction, but to all future transactions as well.

All prices listed on the Strain Labels website are in British Pounds Sterling unless otherwise specifically stated, and are subject to change by Strain Labels without any notice. Strain Labels may change the prices of any Labels or Service without notice. The price of Goods and Services is the price shown at the date and time of the order. Estimates are based on the current costs of production and are subject to amendment at any time to mitigate the rise and fall of these costs.

Strain Labels will always make every effort to deliver on time. Please make sure you have checked the product immediately once it is delivered. In no case shall Strain Labels be liable for any losses, alleged damages, costs, expenses, liabilities or losses incurred by the client or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Strain Labels client’s agree not to hold Strain Labels liable in case of force majeure. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Strain Labels will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstance beyond our control. Strain Labels will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed. However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. If in the event that orders are returned due to incorrect home and PO Box addresses, failed delivery attempts, if the customer is unable to make import declarations, or if the parcel is refused by the recipient – in this instance the client is fully responsible to pay all additional reshipping fees involved.

During the Holiday Season and certain other times, the production time may increase due to the volume of orders we receive. We always recommend that you allow extra time for production, especially if you need to have your order in your hands by a certain date. Please know that target arrival dates are estimates, not guarantees. Shipping transit time is based on the number of business days in transit and does not include weekends and holidays. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date. In the event of a delay, Strain Labels will perform our obligations as soon as possible.

All our orders are printed to order and are considered a custom printed order to your specification, consequently you may not cancel the order once it has been printed and no refund can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of Strain Labels.

If there is a problem with your order please contact our Customer Service Representative as soon as possible. All claims must be reported to Strain Labels within 72 hours of receipt.

The client shall inspect the stickers on delivery and within five days of delivery, client shall notify Strain Labels of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. Strain Labels will not allow any return or exchange of Labels/Packaging if not reported immediately or within five working days after the delivery. If you do not contact us within the time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a reprint, return or refund.

At Strain Labels, we are committed to ensuring your satisfaction. We strive to ensure every order is produced to the highest standards of quality. We do everything possible to ensure proper cutting, accurate colour reproduction, and excellent printing quality. Unfortunately from time to time certain circumstances may occur that are beyond our control. But rest assured that we stand behind our product and will work with you to resolve any issue quickly and efficiently.

The entire contents of this site, layout and design, and all site page themes and skins are the property of Strain Labels and are protected by International Copyright and Trademark Laws. All content of our website, you cannot modify, copy, reproduce , distribute, upload, post, in any manner, the material on the site, including without limitation, HTML text, graphics, images, graphs, photographs, code, software layout, designs, forms, templates, artwork, photographs, images, document layouts, text, fonts, tools, and other information, either alone and/or as compilation thereof, constitutes the copyrighted property of Strain Labels or of those parties from whom Strain Labels has licensed such property, and is protected by International Copyright and Trademark Laws. Strain Labels has the right to use your name in connection with the submitted materials and other information as well in connection with all advertising, marketing, and promotional material related thereto. When you upload any content (including text, logo, or photographs) to the Website, you assign all rights in such content to Strain Labels. You agree that you shall have no recourse against Strain Labels for any alleged or actual infringement or misappropriation of any proprietary right in your communication with Strain Labels. You agree that once you have submitted content, the content will become the property of Strain Labels and you cannot recall any part of such content. Strain Labels reserve all rights in and to this Website and Site Content Worldwide. Your use of this Site / any Site Content does not convey to your or any other person an interest of any kind to the Site Content. Strain Labels reserve the right to add to, delete from, or modify any part of the Site Content at any time without prior notice.